1. Scope and program
These terms apply to the CuCentro Multiservices website SMS preference form and its operational SMS program. Messages concern pickup confirmations, reminders, pickup status updates and customer care related to your service.
This SMS program does not include marketing messages or account verification codes. Permission for WhatsApp is separate from permission for SMS.
2. Voluntary SMS consent
SMS consent is optional. You can submit the form, request service and use CuCentro Multiservices services without checking the SMS consent box. Consent is not a condition of booking or purchasing a service.
The SMS checkbox is unchecked by default. Checking it indicates that you agree to receive the operational SMS messages described above at the mobile number you provide. Providing a telephone number, submitting a form, or accepting a privacy policy or other terms does not by itself authorize SMS.
SMS permission does not authorize marketing messages and does not change your WhatsApp preferences.
3. What submitting the form does
The form records your contact information and your SMS consent choice. Submitting this form does not create an account, book a pickup, confirm availability, change or cancel an existing appointment, or authorize a payment.
SMS sending from this form is not active while the program is pending activation. A successful submission records your choice only; it does not send an SMS or guarantee that the program has been enabled. If you leave SMS consent unchecked, the submission does not enroll you in the SMS program.
Submitting this form does not remove an existing STOP or other opt-out block, and it does not complete any additional confirmation required for SMS enrollment. Before sending messages, CuCentro must check existing opt-out records and complete any required confirmation.
Please provide accurate contact information and a mobile number you are authorized to use. Do not submit another person's SMS consent.
4. Frequency and charges
Once the program is active and you have opted in, message frequency may vary with your pickups and service requests. Message and data rates may apply according to your mobile carrier's plan. CuCentro Multiservices does not charge a subscription fee for this SMS program.
5. Stop messages and get help
Reply STOP to opt out of SMS messages. You may receive one message confirming your opt-out. No further program messages will be sent after that confirmation unless you provide a new valid SMS opt-in.
Reply HELP for help. You can also call CuCentro Multiservices at +1 (305) 347-9316 for support or to request a communication preference change before activation.
Stopping SMS does not cancel a pickup or prevent you from using our services. Contact the team directly for appointment changes or urgent service questions.
6. Message delivery
SMS delivery depends on mobile service, carrier coverage and network availability. Messages may be delayed or may not arrive. Carriers are not liable for any delayed or undelivered messages. For urgent matters, call CuCentro Multiservices directly.
7. Privacy and consent records
We record contact information, your SMS consent choice, the submission time and source, and the version of the consent text shown. These records help us honor communication preferences and applicable obligations.
CuCentro Multiservices does not sell or rent mobile numbers, mobile information or SMS consent records, or disclose them to third parties or affiliates for marketing or promotional purposes. Providers may process only information needed to deliver or manage messages on our behalf.
Read our Privacy Policy for details about collection, use, retention, security and privacy requests.
8. Contact and updates
CuCentro Multiservices — Florida, United States. Customer support: +1 (305) 347-9316.
We may update these terms as the SMS program or applicable requirements change. Revised terms will display an updated date. A change to these terms does not grant permission for a new message purpose; new consent will be requested when required.