SMS Messaging Privacy
CuCentro Multiservices collects information through its public SMS preference form: first name, last name, mobile phone number, email address when provided, the SMS consent choice, the time and source of submission, and the version of the consent text displayed. We use this information to record communication preferences, coordinate customer service and honor consent or opt-out choices.
The operational SMS program covers pickup confirmations, reminders, pickup status updates and customer care related to your service. This program does not send marketing messages or account verification codes. Consent for this SMS program is separate from WhatsApp permissions.
SMS consent is optional. Providing a phone number alone does not authorize SMS. You may submit the form, request service and use CuCentro Multiservices services without agreeing to receive SMS. Submitting this preference form does not book, change or cancel a pickup. SMS sending from this form is not active while the program is pending activation; submission records your choice only.
We do not sell or rent mobile numbers, mobile information or SMS consent records, or disclose them to third parties or affiliates for marketing or promotional purposes. This restriction also applies to the general data-sharing categories below. Service providers delivering or managing messages on our behalf may process only the information needed to perform that service and may not use it for their own marketing.
Once the SMS program is active and you have opted in, message frequency may vary with your service. Message and data rates may apply. Reply STOP to opt out or Reply HELP for help. You may receive one message confirming an opt-out; stopping SMS does not cancel a pickup. For assistance or to request a preference change before activation, call +1 (305) 347-9316.
The form saves a record of your contact details and the SMS choice you submit, whether the checkbox is checked or unchecked. These records do not authorize sending while SMS is pending activation. A form submission does not remove an existing STOP or other opt-out block, and it does not complete any additional confirmation required before messaging.
We retain consent and opt-out records for the time necessary to honor your choices and meet applicable obligations. See the Terms & Conditions and the SMS preference form.
1. Who We Are
CuCentro Multiservices LLC (“CuCentro Multiservices,” “we,” “us,” or “our”) is a Florida, United States company providing package-related services, home pickup coordination and shipping-related services, including services related to shipments to Cuba.
Customers may interact with CuCentro Multiservices through our website, WhatsApp and other authorized channels. We also use automation and artificial intelligence tools to support customer service, pickup coordination, payments, logistics, notifications and internal operations.
2. Information We May Collect
Customer and contact information. Name, telephone number, email address, physical address and other information necessary to provide the service.
Sender and beneficiary information. Names, telephone numbers, addresses and other information necessary to coordinate or process a shipment.
Identity information and documents. Where necessary, a driver’s license, sender identification or the beneficiary’s national identification document.
Pickup and package information. Pickup address, requested date or window, number of packages, weight, dimensions, declared contents, photographs, instructions, selected service, incidents and shipment tracking or operational reference numbers.
Communications. WhatsApp messages, emails, customer service information, photographs, files, voice messages and audio transcriptions.
Payment information. Payment method, amount, payment status, transaction references and payment receipts or evidence. CuCentro Multiservices does not store full payment-card numbers or CVV security codes.
Communication preferences and consent records. Records of consent and opt-out requests for operational SMS, and separate preferences for WhatsApp communications.
Technical information. May include IP address, basic browser or device information, timestamps and operational or security logs generated by systems necessary to operate and protect our website and services.
CuCentro Multiservices does not currently use Google Analytics, Meta Pixel or advertising cookies on cucentromultiservices.com.
3. How We Obtain Information
We may receive information directly from customers; through WhatsApp; through our website or forms; during an in-person pickup; through a secure document upload when available; through authorized employees or personnel; from a sender who provides necessary beneficiary information; and from vendors, carriers or operational partners connected to a transaction.
If you provide information about another person, such as a beneficiary, you represent that you are authorized to provide that information for the relevant purpose.
4. How We Use Information
- Respond to inquiries and provide customer service.
- Verify identity when necessary.
- Create, coordinate, modify and track pickups.
- Prepare and process packages and shipments.
- Identify senders and beneficiaries.
- Calculate and verify charges.
- Process or verify payments.
- Prevent fraud, errors and unauthorized activity.
- Provide tracking, receipts, confirmations and updates.
- Coordinate routes, logistics and delivery.
- Provide necessary information to wholesalers, carriers or providers processing a shipment.
- Comply with applicable legal, regulatory, customs, tax, export or sanctions requirements.
- Maintain records and protect legal rights.
- Operate, secure, troubleshoot and improve our systems.
- Communicate through other channels as authorized by the customer; this SMS program is operational only.
We do not sell or rent customer lists or personal information for third parties to conduct their own marketing.
5. WhatsApp and Communications
CuCentro Multiservices uses the WhatsApp Business Platform to communicate with customers. Where required, we obtain consent before sending subsequent WhatsApp messages.
Communications may relate to customer support, pickups, reminders, payments, incidents, service status, tracking, promotions and offers when authorized.
You may opt out of promotional communications at any time by following the instructions provided or sending STOP, PARAR, or an equivalent request. For WhatsApp only, certain transactional or service messages may continue when permitted by law and reasonably necessary to complete an active request or service.
Do not send full payment-card numbers, CVV codes, passwords, full bank-account numbers or complete government identification documents through WhatsApp unless CuCentro Multiservices specifically provides an approved secure mechanism for the requested information.
6. Artificial Intelligence and Automation
CuCentro Multiservices uses automated systems and artificial intelligence technologies, including our virtual customer service agent Ady and third-party technologies such as OpenAI.
These technologies may assist with understanding and responding to communications; transcribing voice messages; extracting and organizing information; classifying requests; assisting with pickups and customer service; reviewing information or documents when necessary; assisting with payment-evidence review; detecting errors or incidents; and supporting operational and logistics processes.
AI providers may act as service providers processing information on CuCentro Multiservices’s behalf. We do not authorize WhatsApp Business Solution Data to be used to train or improve general-purpose AI models in violation of applicable WhatsApp requirements.
Customers may request human assistance where appropriate. CuCentro Multiservices does not intend to make solely automated decisions producing legal or similarly significant effects without safeguards required by applicable law.
7. Service Providers and Disclosure
We may disclose information as reasonably necessary to Meta/WhatsApp; AI providers, including OpenAI; automation providers; database, storage and cloud providers; hosting and security providers; email and communications providers; payment processors; authorized personnel and contractors; wholesalers, carriers, shipping agencies or logistics partners necessary to process a shipment; professional, accounting, legal, insurance or security advisers; and governmental, customs or law-enforcement authorities when legally appropriate.
Such parties may process information only for the applicable functions, subject to relevant contractual and legal obligations.
8. International Data Transfers
CuCentro Multiservices is based in the United States and provides services involving international operations. Personal information may therefore be processed in the United States and, when necessary for a shipment, transmitted to or made accessible by service providers, carriers, wholesalers or agents in other countries, including Cuba.
Technology providers may also process information in multiple jurisdictions. Where applicable law requires additional safeguards for international transfers, we use or require appropriate contractual or legally recognized transfer mechanisms.
9. Legal Bases for EEA and UK Individuals
Where the EU GDPR, UK GDPR or equivalent law applies, we process personal information under one or more of the following legal bases: contract or pre-contractual steps; legitimate interests; consent; and legal obligation.
Consent may be withdrawn at any time without affecting processing lawfully performed before withdrawal.
10. Retention and Deletion
We do not retain personal information indefinitely by default. Retention depends on the nature of the information; the time necessary to provide services; the business relationship; security and fraud-prevention needs; disputes or claims; tax, accounting, customs, export, sanctions or other legal requirements; and contractual or service-provider requirements.
Government identification images and other sensitive information should be retained only for the time necessary to fulfill the purpose for which they were collected or for any period required by law.
When information is no longer needed and no legal retention requirement applies, CuCentro Multiservices takes reasonable steps to delete, destroy or render it unreadable.
Deletion rights do not require CuCentro Multiservices to delete records it is legally required to retain or information reasonably necessary to complete a transaction, address a claim, prevent fraud or establish, exercise or defend legal rights.
11. Security
CuCentro Multiservices uses reasonable administrative, technical and organizational safeguards designed to protect personal information against loss, unauthorized access, disclosure, alteration or destruction.
These safeguards may include access controls, authentication, private storage, environment separation, audit records, encryption where appropriate and least-privilege access.
No system is completely immune from security incidents. If a breach occurs, CuCentro Multiservices will act in accordance with applicable law.
12. Privacy Rights
Depending on your location and applicable law, you may have rights to confirm whether we process your information; obtain access; correct inaccurate information; request deletion; restrict certain processing; object to certain processing; request data portability; withdraw consent; opt out of direct marketing; seek human intervention where legally applicable to certain automated decisions; and file a complaint with an applicable data protection authority.
To exercise a right legally available to you, contact +1 (305) 347-9316.
We may request information reasonably necessary to verify your identity. Do not email a complete copy of your government identification unless we provide a secure method for doing so. Requests will be handled within the period required by applicable law.
13. Children
CuCentro Multiservices’s services are intended for persons 18 years of age or older. We do not knowingly enter into customer service relationships with minors or intentionally collect personal information directly from minors as customers.
14. Cookies and Optional Measurement
We do not use Google Analytics, Meta Pixel or advertising cookies. Necessary security and session technologies continue to support use of the website.
We offer optional first-party measurement on CuCentro's existing infrastructure. It stays off until you actively check the permission box and save your choice. Declining does not prevent account creation, purchases or services. This permission is separate from SMS and WhatsApp permissions.
With permission, a temporary random identifier groups pages, categories, visible product cards, searches without their words, purchase steps and a limited set of error codes for 30 minutes. We keep only general device and source categories. This measurement does not store IP addresses, email, phone numbers, account identities, beneficiaries, form or message content, payment-card details, complete URLs or search text. Clicking a payment link does not confirm a sale.
Measurement records older than 30 days are deleted on the next visit or report review. We do not identify unique individuals or reconstruct activity before activation. Only the owner may access aggregate reports.
You may withdraw permission through “Privacidad de medición”. This stops measurement and requests deletion of the temporary session still available in this browser. Your choice is stored on this device; clearing browser data also clears this preference. We respect Do Not Track and Global Privacy Control signals when provided by the browser. We do not fingerprint devices or use these records for advertising.
15. Changes to this Policy
We may update this Privacy Policy as our services, vendors, practices or legal requirements change. The revised version will display a new “Last Updated” date.
Where a material change affects how personal information is used, we will provide additional notice or obtain new consent where required.